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Terms and Conditions:

The site serves as a platform for advertising cleaning services and as a billing system for cleaning service providers.

The terms and conditions constitute a legal agreement that applies to all actions taken on the site.

Definitions:

  • The Site: A platform for advertising cleaning services and a billing system. When the term "site" is used, it also refers to the company operating the site.

  • The Customer: Refers to the individual who accesses the site and aims to order cleaning services from a cleaning service provider.

  • Cleaning Service Provider: An independent worker responsible for issuing an invoice for services rendered to the customer.

  • Cleaning: Service provided by the cleaning service provider to the customer.

  • Payment or Billing: Payment collected by the cleaning service provider through the website and transferred to them.

  • Commission: Fee for advertising or collecting payment from the cleaning service provider.

What's Included in Cleaning:

  • The customer must specify exactly what will be done in the cleaning process they ordered. The customer can indicate preferences or leave instructions for the team to ensure that the worker will work as needed. The team will work at your address during the service period you purchased and will leave your address after the service period ends.

What's Not Included in Cleaning:

  • Post-construction cleaning, yard cleaning, steam cleaning, pet waste removal, moving items weighing more than 12 kg, pest and vermin spraying, deep stain removal, upholstery and carpet cleaning, ceiling cleaning, and areas with inconvenient access. Cleaning does not apply to public places or areas not included in your square meterage outside the area where you receive services. Separate orders can also be placed for such areas related to a shared area or outside the cleaning area.

Supply of Cleaning Materials and Tools:

  • Cleaning materials and equipment are not provided by the team. Equipment and materials already present in your home will be used.

Conditions:

  • The site is not responsible beyond the amount determined for that cleaning service order by the cleaning service provider, and the contractual relationship between the cleaning service provider and the customer is a direct one.

  • It is agreed between the customer and the site that there is no employer-employee relationship between the site and the cleaning service providers, and it is a direct transaction by the cleaning service provider for the customer.

  • The customer will receive an invoice from the cleaning service provider or will report it as household employee to tax authorities and National Insurance Institute.

  • For the commission, the customer will receive a tax invoice from the site or the company operating the site.

Cancellation or Rescheduling Terms:

  • In case of cancellation or rescheduling, the customer must notify at least 24 hours in advance, cancellation or rescheduling notices will be provided in the same manner chosen for placing the order. If the service is scheduled for the first day of the work week, or on the first day after a non-working day, cancellation is possible no later than 24 hours before the start of Saturday or a non-working holiday.

  • Giving cancellation notice less than 24 hours and up to 12 hours before the scheduled date will result in a charge of 120 ILS.

  • If the customer gives cancellation notice less than 12 hours before the scheduled date, or fails to cancel altogether, or refuses to accept the service, or is not at home at that time, the full payment for the order will be charged.

  • If for any reason the cleaning service provider cannot provide the service, the company will notify the credit card company of the cancellation and will not charge the customer for the order.

  • If the customer requests additional cleaning hours beyond those ordered, they must contact the customer service department of the site to arrange additional service.

  • The cleaning service provider's arrival time is between 07:00-08:30 in the morning for a morning appointment, or between 12:00-14:00 for a noon appointment.

  • It is agreed that the customer is prohibited from directly ordering the cleaning service provider for the following times, and agreed compensation for breach of this condition is 15,000 ILS.

  • These terms and conditions are the intellectual property of the site, copying or using them is prohibited and will result in agreed compensation of 20,000 ILS.